HumanSoft Helps GAC Streamline Its HR Processes and Enhance Employee Experience
By enabling Microsoft Power Platform capabilities
About GAC
GAC is a global leader in shipping, logistics and marine services, with a long and rich history dating back to 1956. The company was founded in Kuwait by Swedish entrepreneur Bengt Lindwall, who saw an opportunity to provide professional and reliable services to the burgeoning oil industry in the Gulf. Since then, GAC has expanded its operations to cover various sectors, such as energy, dry cargo, cruise, automotive, aerospace, and entertainment. GAC has over 300 offices in more than 50 countries, employing more than 9,000 people from over 70 nationalities. GAC offers a range of services, such as ship agency, bunker fuels, freight forwarding, project logistics, offshore support, and maritime training. GAC is committed to quality, health, safety, security, and environmental excellence, as well as sustainability and corporate social responsibility.
GAC is also a pioneer in technology and innovation, providing digital solutions to enhance customer experience and operational efficiency. Some of GAC’s innovative products include GAC Chat (a chatbot powered by artificial intelligence), GACtrack (a web-based platform for shipment tracking and management), and GAC Marine Logistics (a door-to-deck delivery service for ship spares and marine parts). GAC’s vision is to be the preferred partner for customers seeking integrated shipping, logistics and marine solutions.
Employees around the world
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Strategically located offices
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“HumanSoft helps us to see our organization in a broader view where we centralize all HR data in one place. Also, we enabled some core functions across the globe by enabling local regulations for each region without creating a copy of the system. Ideally, we saved at least 30% of time by transforming the entire organization’s HR processes in one solution.”
Patrik Halldén
Group Vice President
Human Resources at GAC Group
Situation
Aligning internal practices with external excellence
Gulf Agency Company is a global leader in shipping, logistics, and marine services, with operations in over 100 locations across six continents. As a rapidly growing organization, they faced the daunting challenge of streamlining their HR processes and aligning them with the latest industry standards and best practices. They relied on an in-house solution that was not only outdated, but also failed to keep up with the changing needs and expectations of their diverse and dynamic workforce. This made it increasingly difficult for them to efficiently configure and manage essential HR functions, such as performance management with objective and competency evaluation, talent identification and development, and employee engagement and retention. On the other hand, Gulf Agency Company wanted to harness the power of performance appraisals to visualize the nine-box grid and identify hidden talents within the organization. They wanted to create a culture of continuous feedback and learning, where employees could set and track their goals, receive regular coaching and recognition, and access relevant learning opportunities. They also wanted to empower their managers to make informed decisions about their team members’ potential, readiness, and career aspirations.
Solution
Aligning internal practices with external excellence
Gulf Agency Company turned to HumanSoft, an HR solution built on top of Microsoft Power Platform. HumanSoft offered a comprehensive suite of modules for core HR functions, including leave, onboarding, offboarding, expense management, business letter generation, and document management. Additionally, the Performance Module and Talent Management with nine-box grid became integral parts of the implementation. HumanSoft enabled Gulf Agency Company to leverage the capabilities of Microsoft Power Platform, such as Power Apps, Power Automate, Power BI, and Power Virtual Agents, to create customized and integrated solutions that suited their specific business needs and goals. Learn more about HumanSoft
Results
Aligning internal practices with external excellence
HumanSoft helped Gulf Agency Company centralize all their HR data in one place, providing insights into their entire group without the need for constant back-and-forth communication. The organization was now able to view worldwide regions, companies, and employee details at a glance. They could also generate reports and dashboards that showed key HR metrics and trends across various dimensions, such as performance, talent, learning, compensation, and engagement. Onboarding and offboarding processes were streamlined, enabling the company to easily distribute objectives across multiple companies. Each region had the flexibility to choose their evaluation and measurement methods, ultimately helping to create a nine-box grid that identified hidden talents within the organization. Employees could access their performance appraisals online, review their feedback, and plan their development actions. Managers could use the nine-box grid to assess their team members’ performance and potential, and provide them with appropriate guidance and support.
Conclusion
HumanSoft provided Gulf Agency Company with the transformative solution they needed to address their HR challenges. With streamlined processes, increased efficiency, advanced features, and seamless integration with Microsoft Power Platform, the organization is now equipped to handle HR functions in a way that supports their continued growth and success.
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